Open positions
Summer internships now available!
Permanent positions:
Position reference number: CS1-06
Position type: Full time
Position open: April 1st 2008, until filled
Location: Syracuse, NY
Position classification: Technical customer support, IT
Brief description: This is a general support position ideal for an individual
with minimal requirements for supervision and a lot of personal initiative.
The job is with a small, cutting edge software development company.
Requirements:
Education:
Bachelor degree in Computer Science, Computer Engineering, or related
field
Personality traits:
- Willingness to learn new skills as needed for future projects
- Versatile in overall range of responsibilities
- Desire to be a part of hardworking, fast-paced, and growing small
business
- Willingness to travel (usually twice a month for 2-4 days)
Required skills/experience:
- Experience with IT infrastructure maintenance (at least 3 years):
- MS Windows OSes
- Linux OS
- Web servers
- Firewalls
- Network configuration
- Open-source software (Apache, Tomcat)
- Very good communication skills (oral/writing). Fluency in spoken American
English is essential, as is ability to edit technical manuals.
- Very good analytical and problem solving skills
- Good (above average) JavaScript/HTML skills (will be verified during
by a test)
Responsibilities at CollabWorx:
- IT infrastructure maintenance
- setup and maintenance of hardware
- setup and maintenance of software
- web site content maintenance
- Support for development team
- quality assurance
- documentation
- deployments remotely and on-site
- monitoring of relevant new software/hardware products and testing
them with the CollabWorx products
- execution of minor customizations of CollabWorx products (requires
HTML/JavaScript skills)
- Service operations
- communication with customers regarding service setup and/or customization
- product configuration at customer sites using CollabWorx software
maintenance tools
- Customer technical support
- handling of Email messages and/or phone calls from customers regarding
technical problems
- obtaining context information from the customer required to diagnose
problems
- problem evaluation and solution
- problem solution testing
- responding to customer (Email/phone call) with step-by-step solution
procedure
- follow up with the customer
PLEASE NOTE: this is NOT a call center position to handle customer
complaints based on a 3-ring binder!
- Support for business team
- preparation of hardware/software for product demonstrations
- monitoring and technical assistance during product demonstrations
CollabWorx offers health insurance and other benefits. Salary depends on
skill levels and (after the three month evaluation period) on performance.
How to submit a resume
Please e-mail resume along with a cover letter to our Human Resources
department. Please refer to the position reference number.
CollabWorx, Inc.
Human Resources
hr@collabworx.com
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